General Terms and Conditions

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TCI Investment Group, Inc. General Terms and Conditions
 
The terms and conditions of this document shall constitute the entire agreement for the purchase and sale of products to purchaser. Acceptance made expressly conditional upon purchasers' assent to these terms which may differ from, vary, or be in addition to the terms in the buyer's online order, purchase order or request for quotation. Any varying, differing, or additional terms and conditions contained in the purchaser's, online order, purchase order or request for quotation shall not be binding upon TCI Investment Group, Inc.
 
Prices —Prices are subject to change without notice.  
 
Returns-No returns will be accepted without prior approval. Material must have been purchased with 30 days preceding the request to return such material. An RMA number must be issued and a return authorization form must accompany material and be prepaid back to our warehouse. A 20% restocking and or 20% repackaging charge may apply. Discontinued or modified parts are not returnable. No returns will be accepted without its original packaging. A $10 processing fee per item is charged if an item is authorized for return under the pretense that it is in new condition but the material we receive is not in original condition and or shows signs of being used/worn or if the item returned is not the original item that was shipped. 
 
Shipping- All customers are responsible for freight and or shipping charges. Estimated shipping charges are calculated at the time of checkout based upon the items weight, physical dimensions, the destination zip code, packaging material dimensions, weight as well as whether the shipping address is commercial or residential. We will make every effort to ship by the preferred shipping / freight carrier that you choose at checkout. However, TCI Investment Group, Inc. reserves the right to ship at our own discretion. In the event that shipping charges exceed the amount estimated at the time of checkout, you will be contacted with the actual shipping charges and will be given the option to cancel your order if requested. Grattan may from time to time also offer pre-paid freight incentives when a particular order amount is reached. TCI Investment Group, Inc. reserves the right to modify and or change pre-paid freight incentives at any time.
 
Damaged Material- Our customer service department must be notified within 5 business days of order receipt, if there are any damaged goods or discrepancies. No claims will be honored after the grace period.
 
Back Orders- Back orders are not available. 
 
Trademarks—The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website and other marketing materials are registered and unregistered trademarks of the owner TCI Investment Group, Inc.. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner. 
 
External links—External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.
 
Warranty— TCI INVESTMENT GROUP, INC. MAKES NO WARRANTY WHATSOEVER WITH RESPECT TO THE GOODS SOLD TO CUSTOMER, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, TRADE USAGE OR OTHERWISE. BUYER ACKNOWLEDGES THAT IT HAS NOT RELIED UPON ANY OTHER REPRESENTATION OR WARRANTY MADE BY TCI INVESTMENT GROUP, INC., OR ANY OTHER PERSON ON ITS BEHALF.

Proferred® Hand Tool - Limited Lifetime Warranty—  Grattan Fastening Products distributes Brighton-Best International (BBI) Proferred® Hand Tool products and does not warranty it's products, except as otherwise specified, Proferred Hand Tools are warranted by Brighton-Best International (BBI) under normal use and service against defects in materials and workmanship. This warranty does not cover wear and tear from normal use or any damage or product failure caused in whole or part by misuse, abuse, or alteration as determined at BBI’s sole judgment.

BBI MAKES NO OTHER WARRANTIES AND THIS LIMITED WARRANTY IS MADE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. AGENT, DISTRIBUTORS AND RETAILER OF BBI HAND TOOLS HAVE NO AUTHORITY TO MAKE ANY REPRESENTATIONS OR WARRANTIES OTHER THAN THOSE CONTAINED IN THIS WARRANTY.

YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF THIS WARRANTY AS DETERMINED AT BBI’S SOLE DISCRETION SHALL EITHER BE THE REPAIR OR REPLACEMENT OF THE DEFECTIVE TOOL OR A REFUND OF THE MANUFACTURER’S SUGGESTED RETAIL PRICE. UNDER NO CIRCUMSTANCE WILL BBI BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR DAMAGES TO PROPERTY LOSS OR PERSONAL INJURY. THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT PRIOR WRITTEN NOTICE AT ANYTIME AND AT BBI’S SOLE DISCRETION

Exceptions

Consumable products that are reasonably expected to be worn out or damaged during use including but not limited to micrometer torque wrenches or bit sockets are warranted to the original purchaser only against defects in materials and workmanship for a period of one year after the date of purchase under normal use and service. This warranty does not cover wear from normal use, or any damage or product failure caused by misuse, abuse, alteration or improper maintenance of the tool. Proof of date of purchase will be required to redeem warranties for these products.

 
Disclaimer of liability—the website owner and TCI Invenstment Group, Inc. shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material "fasteners" or "hand tools" purchased and or information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof. It is the purchasers responsibility to ensure the proper 'fastener' or 'hand tool' is used and meets all state and local building codes. TCI Investment Group, Inc. assumes no liability, and makes no warranty of fitness for purpose for the products it sells.
 
Conflict of terms—if there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
 
Severability—any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

Applicable laws (choice of venue and forum)—use of this website shall in all respects be governed by the laws of the state of California, U.S., regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the California courts located in Los Angeles county, California, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.
 
Collections- Any and all costs resulting from or incurred in connection with the collection of any monies due from the buyer, including court costs, appellate court costs and reasonable attorney's fees will be the responsibility of the buyer.
 
Taxes- All applicable federal, state, or local sales, use, occupational or excise taxes are the responsibility of the purchaser and shall be in addition to the price or prices stated. TCI Invenstment Group, Inc. shall have the right to invoice separately any such tax that may be imposed at a later time. Applicable tax exception certificates (resale cards) must accompany any order to which the same applies. TCI Investment Group, Inc. collects California LA County sales tax on all e-commerce orders shipped to a California residence or commercial property. This website does not allow or accept resale cards for exempt customers. You must contact us at 1-800-468-9513 ext.27 for more information.
 
Safety- Always use eye protection and install fasteners properly by meeting all local and state building codes. 
 
Order Submission-"By completing and submitting an electronic order form on our website or by providing your service person with a purchase order number; you are agreeing to our terms and conditions and are making an offer to purchase goods which, if accepted by us, will result in a binding contract with the purchase sales order deemed Non-Cancellable."